Sr. Account Manager
AnywhereFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SharePointGoogle AnalyticsJiraSaaSCRM
Requirements
- Bachelor’s degree in marketing or related field
- 5+ years of experience, preferably in the marketing or loyalty industry
- Understanding of general marketing principals
- Promotional and CRM experience is preferred
- Experience supporting Clients across a global footprint is preferred
- Experience within loyalty rewards fulfilment is strongly preferred
- Strong background managing operational workstreams and KPIs (call center, customer inquiries etc) for a Client program
- Proven ability to manage multiple client accounts simultaneously while effectively prioritizing deliverables and deadlines
- Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint is highly desirable
- SaaS experience is preferred
- Experience in Retail industry preferred
- Proven ability to meet deadlines, manage multiple projects and work proactively in a fast-paced environment
- Strategic and tactical marketing experience through multiple channels (email, mobile, social) based on customer journeys
- Foundational understanding of financial business principles and data analysis
- Confident and clear verbal and written communication and presentation skills
- Project management and planning skills
- Technical acumen – the ability to understand technology platforms within a larger martech ecosystem
Responsibilities
- Maintain frequent, intentional, collaborative, and pro-active communication with client as their primary point of contact for day-to-day management
- Deliver cross-functional insights, recommendations, thought leadership and feedback as a trusted advisor with deep understanding of your client’s business challenges and goals
- Manage Client Services 90-day planning cadence and planning cycles in support of your client’s program
- Prepare and publish advance meeting agendas, follow-up contact reports, client presentations, weekly client updates, and other client communications and correspondence
- Develop, manage and operationalize account plans and strategic and technical roadmaps to ensure all initiatives are delivered on time and with a high degree of excellence
- Provide account expertise and insight to guide cross-functional Kobie and client teams across program strategies, initiatives, and work streams
- Support cross-functional efforts to optimize Kobie client’s loyalty program
- Field and manage client requests and changes to administrative program functions, such as earn rules configuration and logic changes or creation
- Serve as a point of contact for issue escalation, management, and resolution
- Coordinate with internal teammates to create project estimates and timelines, and track project progress and status to ensure on-time and quality delivery
- Coordinate administrative details such as Jira time tracking, resource allocation and forecasting, invoicing, etc
- Review invoices in preparation for timely and accurate financial billing
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