IT Support Specialist (Part-Time)

Remote - EMEA/APAC, diverse time zonesPart-TimeMiddle

Salary not disclosed

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Job Details

3+ years of experience in IT support, IT administration, or a similar hands-on role
Solid experience with Google Workspace admin (user management, groups, permissions, security settings)
Comfortable managing access across multiple SaaS platforms simultaneously
Excellent written and spoken English - clear, professional, and concise communication is essential
Highly responsive and reliable - you follow through, meet deadlines, and proactively flag issues before they escalate
Strong troubleshooting mindset - you research, test, and resolve independently without waiting to be guided
Experience supporting a remote-first or SaaS company that operates globally across diverse time-zones
Organized and detail-oriented with a low-noise, high-output working style

Manage user accounts, access rights, and permissions across Google Workspace, Slack, Atlassian/Jira, NetSuite, HubSpot, and other SaaS tools
Own IT onboarding and offboarding end-to-end: account setup, access provisioning, device preparation, and account deactivation/wipe for leavers
Provide responsive first-line IT support to employees across diverse time zones - troubleshoot hardware, software, and SaaS issues efficiently
Administer and maintain NetSuite user access, roles, and basic configurations in coordination with the finance team
Together with HR team maintain and track IT asset inventory (laptops, accessories, software licenses)
Monitor license usage across tools, identify inefficiencies, and flag cost-saving opportunities
Keep IT documentation accurate and up to date: how-tos, access maps, onboarding/offboarding checklists
Escalate complex technical issues to relevant vendors or senior technical contacts promptly

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