Customer Success Manager - AEV / BAS - EMEA
F
FiligranCybersecurity
Europe with experience supporting national and regional customersFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- CRM
Requirements
- 4+ years of experience in Customer Success, Account Management, or a similar client-facing role in the cybersecurity sector
- Experience in Exposure Validation, Breach and Attack Simulation, or offensive security
- Deep understanding of red team operations, purple team exercises, and adversary emulation methodologies
- Based in Europe with experience supporting national and regional customers
- Hands-on experience with BAS/AEV platforms (Picus, AttackIQ, Cymulate…)
- Comfortable working in a fast-paced environment where priorities evolve, and you adapt quickly while maintaining a high level of quality
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Fluency in English
Responsibilities
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travels to meet with customers and attend company events
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