Staff Product Operations Manager - Fintech Client Experience
D
DeelFintech
EMEAFull-TimeStaff
Salary not disclosed
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Job Details
- Experience
- 6+ years of experience
- Required Skills
- Artificial IntelligenceSnowflakeMicrosoft ExcelLookerDatadog
Requirements
- 6+ years of experience in product operations or similar roles, working closely with product and engineering teams
- Experience in fintech, payments, or financial infrastructure products
- Solid analytical skills with a data-driven approach
- Passion for delivering exceptional user experiences and a proven ability to develop a deep understanding of complex products and their various use cases
- Proficiency in data analysis, extracting meaningful insights, and utilizing them to drive product enhancements
- Ability to empathize with user problems, understand pain points, and effectively shape product decisions
- Strong stakeholder management and client-facing communication skills, with the ability to translate customer feedback into product improvements
- Strong multitasking skills with the ability to manage multiple priorities simultaneously in a fast-paced, high-intensity environment
- Problem-focused and solutions-oriented mindset with exceptional attention to detail and a hands-on approach to execution
- General technical knowledge of software development processes and systems (experience in designing and building payment systems is a significant advantage)
- Proficiency with BI tools (Looker, Snowflake, Datadog, Excel/Sheets)
- Excellent presentation skills
- Prior experience in a fast-paced, product-driven tech company and payroll is a huge advantage
Responsibilities
- Lead large-scale cross-functional projects focused on product improvement, innovation, and enhancing user experience
- Collect, quantify, and prioritize product-related challenges for consideration by product and engineering teams in future development
- Work closely with client-facing teams and leverage insights from customer interactions and implementations to inform product improvements
- Seek information and contribute to the building and shaping of our product, solving conceptual problems along the way
- Drive major company launches and global rollouts, ensuring successful product deployments
- Dive deep into data and analyze user feedback to derive insights that drive continuous product improvements
- Identify root causes of issues and develop effective solutions to address them
- Design and implement complex operational systems and processes to optimize product operations
- Leverage AI and automation tools to improve operational efficiency, support data-driven decision-making, and enhance product workflows
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