HRIS Customer Implementation Specialist
W
WorkstreamHR Technology
Philippines, Philippines night shift, to support US based customersFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 1-2 years
Requirements
- Minimum of 1-2 years of experience in customer-facing roles
- Preferably experience at software, restaurant technology, or HR technology companies
- Can adapt and remain flexible with ever-changing processes
- Willing to roll up your sleeves and get your hands dirty attitude; no job is too big or too small
- Excel under high pressure in fast-paced environments with competing priorities
- Top-tier communication skills across email, phone, and video conferencing
- Ability to both interpret customer questions and provide pointed answers tailored to their needs
- Ability to capture customer feedback and recognize key areas for improvement in our internal processes
- High-speed and stable primary and backup internet connection (at least 20 Mbps)
- Must be willing to attend occasional meetings in Metro Manila
Responsibilities
- Lead new client onboarding for SMB clients for their first 30 days
- Run scaled, defined implementations with our SMB HRIS customers
- Own the implementation process end-to-end for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients
- Lead multiple implementation calls daily with new customers
- Setting accurate expectations with clients and internal stakeholders
- Escalating high-severity requests or issue escalations as needed
- Participating in cross-functional groups to establish enhancements to communications, tools, and products
- Be an expert in Workstream, so you can guide new users and answer their questions
- Keep track of client activity, notes, and next steps clearly in our success software
- Incorporate internal and external feedback to drive continuous improvements in the onboarding process
- Learn from your assigned clients to build and maintain templates
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