- Manage 5–6 Shopify brands doing over 5M/y, including complex, high-value accounts.
- Own retention roadmaps across the portfolio, including planning calendars, timing, and revenue targets.
- Interpret data to define next steps for client accounts.
- Develop advanced retention strategies and review campaigns before they reach clients.
- Work with a more junior Retention Manager who handles client copy and project management.
- Mentor RM1s and RM2s on client-facing skills, strategic thinking, and data-driven decision-making.
- Run onboarding for new brands and set expectations from the start.
- Stay current with retention marketing and bring that thinking back to the team.
Data AnalysisShopifyMentoring+1 more