Senior Email Retention Manager
New
O
OKTOBERE-commerce retention marketing
Location: Amsterdam
Secondary Locations: Indonesia, Serbia, Netherlands, Romania, Ukraine, Colombia, UK, Spain, Georgia, Greece, Brazil, Philippines, USA, Bosnia, Poland, Mexico, Portugal
Workplace: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years hands-on experience
- Required Skills
- Data AnalysisShopifyMentoringClient relationship management
Requirements
- Have 4+ years of hands-on experience, including running high-value, high-complexity accounts.
- Bring a full-funnel understanding beyond email metrics.
- Demonstrate the ability to develop retention strategy from scratch.
- Have strong relationship-building skills and proven client-facing experience.
- Have experience coaching or mentoring other marketers.
- Have an agency background or experience with an 8-figure-plus brand.
Responsibilities
- Manage 5–6 Shopify brands doing over 5M/y, including complex, high-value accounts.
- Own retention roadmaps across the portfolio, including planning calendars, timing, and revenue targets.
- Interpret data to define next steps for client accounts.
- Develop advanced retention strategies and review campaigns before they reach clients.
- Work with a more junior Retention Manager who handles client copy and project management.
- Mentor RM1s and RM2s on client-facing skills, strategic thinking, and data-driven decision-making.
- Run onboarding for new brands and set expectations from the start.
- Stay current with retention marketing and bring that thinking back to the team.
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