Technical Customer Support Engineer - EMEA
EMEA as well as more regionally across North America and APJFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLDistributed Systems
Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud
- Technical breadth and depth in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills
- Ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building scalable, high-performing databases
- The ability to build trusted relationships with colleagues, customers, and partners
- Self-driven, curious, and eager to continuously learn and grow
Responsibilities
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
- Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse
- Provide professional response, on-call coverage, and guidance within required Service Level Agreements ("SLAs") on technical cases
- Build strong, trusted relationships with colleagues, customers, and partners
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