Client Success Manager - Law Firms (Central)
P
ProofLegal Tech
TX, OK, AR, MO, IL, IN, WI, MI, OH, KY, or WV.Full-TimeManager
Salary80000 - 100000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Problem SolvingAccount ManagementClient relationship managementCRMHubSpot
Requirements
- 5+ years of experience in customer success, account management, or a related client-facing role
- Strong communication skills, including the ability to engage effectively with C-suite executives
- Proven ability to develop customized solutions and workflows for enterprise clients
- Excellent interpersonal and relationship-building skills
- Strong analytical and problem-solving abilities, with the capacity to quickly resolve client issues
- Ability to work independently and collaboratively with internal teams
- Experience with CRM, support, and project management tools, such as HubSpot and Intercom
- Legal experience is a plus, but not required
- Approximately 25 percent travel, including regular in-territory visits two weeks each month
Responsibilities
- Conduct in-depth needs analysis with law firm clients to understand their specific challenges and objectives
- Develop customized solutions and workflows that address the unique needs of each client
- Collaborate with internal teams to ensure seamless client onboarding, lead training sessions, and support successful implementation of customized solutions
- Serve as the primary point of contact for clients, providing ongoing support and guidance throughout the engagement
- Monitor client usage and engagement, identifying opportunities for upselling and cross-selling by partnering with POD teammates to identify and drive revenue growth
- Work closely with your pod (AE and SDR) to ensure alignment on client priorities and account strategies
- Act as a liaison between clients and our product and engineering teams to provide feedback and drive product improvements
- Build and maintain strong relationships with clients, establishing yourself as a trusted advisor and advocate for their needs
- Track and report on client success metrics, including customer satisfaction, retention, and revenue growth
- Develop strategic account plans to drive long-term client success and identify growth opportunities
- Handle client escalations and concerns, negotiating timelines, scope, and expectations as needed
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