Senior Customer Marketing Manager

UserEvidence

United StatesFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 5–7 years

Requirements

5–7 years of B2B marketing experience
Some ownership of customer marketing, advocacy, or post-sale programs
Experience building and scaling customer advocacy programs, including references, testimonials, and champion engagement
Ability to turn real customer usage into proof that Sales and CS actually use
Comfortable partnering closely with Sales and Customer Success leaders to support revenue conversations
Experience representing your company publicly (webinars, events, customer roundtables, industry speaking engagements)
Confident leading practitioner-focused conversations and serving as a credible voice to other customer marketers
Ability to think in systems and processes
Can operate independently, prioritize ruthlessly, and build structure in fast-moving environments

Responsibilities

Define and build customer advocacy programs, including references, testimonials, case studies, and speaker programs using UserEvidence
Turn real customer usage and outcomes into compelling proof assets for new business, renewal, and expansion conversations
Identify, tier, and activate customer champions within UserEvidence, aligning proof to ICP, deal stage, and live opportunities
Create reusable best-practice materials and examples that reinforce strong product adoption and practical workflows
Contribute to practitioner-first content, lead customer masterclasses or webinars, and represent UserEvidence in industry conversations and events
Partner with Sales and Customer Success to ensure structured customer proof shows up consistently in revenue conversations
Work closely with Product Marketing, Sales, and CS to embed customer credibility across the GTM motion

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