Customer Success Implementation Manager
A
AllegoSaaS
Antioquia, ColombiaFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeSaaSGoogle Workspace
Requirements
- 2-3 years of dedicated Project Management experience, specifically managing SaaS client implementation projects, including the onboarding and relationship
- Proven ability to develop and execute project plans, manage timelines and mitigate risks in a fast paced environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers through technical and strategic hurdles.
- Strong interpersonal skills and experience initiating and building positive relationships both internally, and with external client stakeholders.
- Ability to quickly learn software functionality and consult on product feature configurations to meet specific business needs.
- Organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
- Self-motivated, proactive team player with a ‘quality-first” mentality and a strong sense of ownership over project outcomes.
- Bachelor’s degree or equivalent
- Proficient in Google Suite
- Proficient in Saleforce.com
- Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience a plus
Responsibilities
- Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
- Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
- Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.
- Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption.
- Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
- Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria.
- Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
- Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
- Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
- Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.
- Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.
View Full Description & ApplyYou'll be redirected to the employer's site
