Customer Success Manager - SaaS
S
ShipHawkSaaS
U.S.Full-TimeManager
Salary75000 - 100000 USD per year
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Job Details
- Experience
- 3–6+ years
Requirements
- 3–6+ years in Customer Success, Implementation, or Account Management within SaaS
- Strong relationship management and consultative skills
- Experience working with operational or technical stakeholders
- Ability to manage multiple accounts and priorities simultaneously
- Excellent communication, organization, and problem-solving skills
- Comfort analyzing data to drive customer outcomes
Responsibilities
- Own day-to-day customer relationships and serve as the primary post-implementation point of contact
- Drive adoption, usage, and overall satisfaction across ShipHawk’s WMS and TMS products
- Lead onboarding support, training, and success planning
- Conduct regular check-ins, business reviews, and health assessments
- Proactively identify risks and develop action plans to improve retention
- Partner with Account Managers on renewals, expansion strategy, and account planning
- Coordinate with Support, Product, and Engineering to understand requirements, resolve issues, and advocate for customer needs
- Translate customer goals into measurable outcomes and success metrics
- Monitor usage data and customer KPIs to guide engagement
- Maintain accurate account notes and health status in CRM/CS tools
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