Customer Experience Specialist
C
ClipboardHealthcare
Remote (Canada, UK, EU)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SalesforceGoogle SheetsZendesk
Requirements
- Fluent, professional-level English (spoken and written)
- 2+ years of experience in customer support via chat or voice
- 2+ years using CRMs like Zendesk or Salesforce
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- Ability to thrive in fast-paced, cross-functional environments
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and sound judgment, especially under pressure
- Collaborative attitude that contributes to team success
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
Responsibilities
- Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email
- Resolve shift, payment, and platform-related issues in real time
- Navigate tools like Zendesk and Salesforce to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
- Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
- Personalize communication using macros, proofread carefully, address workers by name, and maintain a confident, helpful tone
- Monitor trends and flag recurring issues or process gaps to improve worker experience and internal operations
- Support onboarding by guiding new workers through platform workflows and helping them gain confidence quickly
- Uphold company values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction
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