Specialty Pharmacy Liaison
S
Shields Health SolutionsHealthcare
NYFull-TimeMiddle
Salary55000 - 70000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- Required 2-3 years, Preferred 3-5 years’ experience as a Pharmacy Technician.
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Required Licensure/Certification: state registered as a pharmacy technician
- Nationally certified as a CPhT or equivalent is strongly preferred but not required
- Required 2-3 years experience as a Pharmacy Technician
- Preferred 3-5 years experience as a Pharmacy Technician
- High School Diploma or GED required
- Strong interpersonal communication skills
- Exceptional phone skills
- Comfortable with proactively engaging patients telephonically
- Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically
- Highly proficient in Microsoft Office particularly Excel and Word
- Able to quickly learn other programs
- Adapt to Shields’ unique model / tools and able to extract relevant information
- Strong organizational skills a must
- Experience and knowledge in working in one or more of the following disease states a plus: transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, oncology
Responsibilities
- Provide “legendary” care to hospital patients by providing a full suite of custom medication management services
- Serve as an off-site member of the clinic team providing prior authorization, financial assistance, patient medication on-boarding services, and patient refill/renewal support
- Educate prospective pharmacy patients on how the hospital pharmacy serves patients and improves their overall care
- Handle all medication needs of patients
- Grow the specialty pharmacies patient population by strictly adhering to Shields’ programs and processes with enthusiasm and purpose
- Resolve insurance related issues, complete benefit investigations, including prior authorizations (PAs) as an agent of the provider
- Review the patients need for financial assistance and secure financial assistance when needed and available
- Document patient information within the hospital EMR, Therigy and all Shields proprietary tools as required
- Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups, refill prescription
- Secure prescription renewals
- Communicate directly with patients to assist them in the awareness of their medications
- Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
- Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
- Answer, resolve and triage inbound inquiries
- Achieve operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up
- Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
View Full Description & ApplyYou'll be redirected to the employer's site
