Prior Authorization Pharmacy Technician
US (Any city, TX, US, 99999)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience
- Required Skills
- Microsoft Office
Requirements
- At least 2 years of experience as a pharmacy technician in retail, hospital, managed care, insurance, or PBM
- Active pharmacy technician license
- Strong communication skills
- Strong documentation skills
- Strong problem-solving skills
- Proficient in Microsoft Office
- Proficient in email usage
- Proficient in internet usage
- Comfortable working in a fast-paced, team-oriented, call center environment
Responsibilities
- Support pharmacy benefit management (PBM) services
- Manage incoming provider inquiries
- Process prior authorizations
- Ensure accurate and timely communication
- Handle inbound and outbound calls related to prior authorization requests and provider inquiries
- Accurately process and document prior authorization requests within required timeframes
- Provide courteous and knowledgeable support to healthcare providers across multiple communication platforms (phone, email, fax, web)
- Ensure all communications and data handling are compliant with HIPAA and internal confidentiality protocols
- Collaborate with cross-functional teams to resolve issues and improve service delivery
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