Field Service Technician II

New

East Coast -USFull-TimeMiddle

Salary39 - 43 USD per hour

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Job Details

Experience: 4+ years
Required Skills: SalesforceMicrosoft ExcelMicrosoft OfficePowerPointNetSuite

Associates degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledgeable of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Proficiency in Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Positive attitude and approach to the job responsibilities and the Alma team
Ability to multitask

Travel to customer sites throughout the continental United States with East Coast focus
Provide repairs to Alma Lasers equipment
Complete Preventative Maintenance as scheduled
Provide level two technical trouble shooting with customers via phone
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Perform low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team

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