Salesforce Trailblazer and Customer Community Manager
B
BringgLogistics SaaS
US, UK, Eastern EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Salesforce
Requirements
- 2+ years of experience as a Salesforce Trailblazer
- Strong hands-on experience with Salesforce administration
- Experience with Salesforce reporting
- Experience with Salesforce automation (Flows)
- Experience with Salesforce data models
- Experience with Salesforce permissions
- Experience with overall Salesforce org maintenance
- Experience with administration or implementation of Salesforce Experience Cloud (preferred)
- Experience with administration or implementation of Salesforce Service Cloud (preferred)
- Experience with administration or implementation of Salesforce Knowledge Base (preferred)
- Salesforce certifications (a plus)
- Proven ability to design and scale operational processes that support growth
- Exceptional analytical and problem-solving skills with strong attention to detail
- Excellent communication skills
- Ability to work effectively with executives and cross-functional teams
- Comfortable owning initiatives end-to-end and operating with a high degree of autonomy
- Experience supporting teams
Responsibilities
- Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance.
- Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy.
- Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency.
- Lead a large-scale customer community, act as the in-house Salesforce Experience Cloud authority, and partner with all teams to deliver reporting and customer understanding that drive better decision-making.
- Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform.
- Help streamline business processes surrounding case management, documentation updates, and customer discussion forums.
- Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making.
- Translate business requirements into scalable Salesforce and operational solutions.
- Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution.
- Support revenue operations, including pipeline management, renewals, forecasting, and reporting.
- Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions.
- Stay current on Salesforce platform enhancements and recommend improvements that unlock business value.
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