Manager, Trial Experience - SaaS
GlobalFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- SEOSaaSGoogle WorkspaceSlack
Requirements
- Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
- 5+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred
- 3+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required
- A strong technical aptitude to help our users succeed with the HighLevel software
- Strong collaboration, time-management and prioritization skills are critical to the success of this role
- The ability to build and maintain strong relationships internally with senior leadership, teams and customers
- Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success
- Ability to collaborate and influence cross-functional teams and champion new concepts and ideas
- Demonstrated approach to problem solving and conflict management
- Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports
- Ability to develop and maintain deep knowledge of customers, data, business, and markets
- Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral
- Experience working with and or ability to learn the use of various CRM Systems
- Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Working Knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media
Responsibilities
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
- Lead to ensure your team is successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics
- Support and identify process improvements and alternative solutions to drive team efficiency, productivity and engagement Being able to interpret data that translates into action to improve the team
- Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed
- Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted
- Developing and issuing warnings and corrective action plans, as required
- Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals
- Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving
- Lead any escalation concerns high-severity issues encountered by customers and team members, whether originating from within the team, directly from customers, or from other HighLevel departments
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom
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