Trial Experience Concierge
New
IndiaFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft ExcelTime ManagementCRMCustomer supportGoogle WorkspaceSlack
Requirements
- Graduation degree.
- Prior experience as a receptionist, scheduler, or administrative assistant.
- Excellent verbal and written communication skills.
- Strong organizational and time-management capabilities.
- Patience, active listening, and high emotional intelligence.
- Reliable high-speed internet connection.
- Quiet home office workspace with ability to be on-camera.
- Proficiency in Google Suite, Slack, Zoom, and Excel.
- Intermediate Mac OS computer skills.
- Availability to work flexible hours including nights, weekends, and holidays.
Responsibilities
- Greet customers and manage virtual lobby environment.
- Respond to customer inquiries via SMS, email, and chat.
- Schedule appointments and route correspondence to appropriate team members.
- Manage and update call queues and CRM task assignments.
- Maintain office calendars and accurate customer data logs.
- Facilitate customer intake and build templated account information.
- Monitor system status to ensure timely service delivery.
- Prioritize and assist at-risk or urgent customer needs.
- Gather customer reviews and experience ratings.
- Participate in departmental meetings and ongoing product training.
View Full Description & ApplyYou'll be redirected to the employer's site
