Provider Experience Advocate
New
We operate on PST and candidates in any time zone are welcome to apply., PSTFull-TimeMiddle
Salary25 - 32 USD per hour
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Job Details
- Experience
- 1-2 years
- Required Skills
- TroubleshootingCross-functional collaborationProcess improvementCustomer support
Requirements
- 1-2 years experience in a contact center or customer-facing role
- Experience delivering email, chat, and phone support
- Excellent written and verbal communication skills
- Proven ability to manage high-volume workloads
- Ability to multi-task across various systems
- Skilled in handling escalated inquiries
- Strong judgment and problem-solving ability
- Adaptable and proactive
- Ability to work independently
Responsibilities
- Handle approximately 500–600 tickets per week
- Handle escalated or complex issues requiring cross-team coordination
- Identify trends and recommend process improvements
- Maintain deep knowledge of platform tools, policies, and procedures
- Collaborate with Clinical, Product, and Legal departments
- Support initiatives to improve therapist engagement and retention
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