Senior Technical Customer Success Manager
A
ArpioCloud Disaster Recovery
USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AWSCloud ComputingSalesforceJiraAzureHubSpot
Requirements
- 7+ years of experience in a technical, customer-facing Customer Success or Account Management role
- Previous experience using CSM tools such as SalesForce, Hubspot, Intercom, etc.
- Previous experience using ticketing tools such as Jira
- Strong understanding of AWS services
- Strong understanding of cloud computing and networking technologies
- Excellent communication skills with a proven ability to collaborate and build relationships with customers
- Keen attention to detail
- Curious and capable problem solving skills
- Enthusiasm for working at an early stage company
- AWS Certified Cloud Practitioner certification (or willingness to complete within 90 days)
- Azure Fundaments (AZ-900) certification (or willingness to complete within 90 days)
Responsibilities
- Lead implementation and onboarding processes with customers, using Customer Success best practices to document and accelerate onboarding and migration plans
- Track time to value and success metrics for Arpio customers
- Proactively monitor customer health to identify potential risks and areas of opportunity to optimize customer usage and drive adoption
- Lead quarterly business reviews with customers to share product updates and drive renewals and expansion
- Collaborate with engineers to triage and troubleshoot technical issues, ensuring timely resolution for customer-reported issues
- Partner with cross-functional teams to share customer feedback and act as a customer advocate for product improvements, as well as new features and requirements
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