Sr. Product Operations Lead
USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLMicrosoft Power BIGoogle AnalyticsJiraTableauMicrosoft ExcelR
Requirements
- Bachelor’s degree in business, Product Management, Engineering, or related field (or equivalent experience)
- 5+ years of experience in product operations, product management, or a related field
- Deep data analysis, visualization, and presentation experience
- Familiarity with SQL, Python, R, or other programming language
- Strong proficiency with data visualization tools (e.g., Tableau, Power BI)
- Strong project management skills with experience managing cross-functional teams and complex workflows
- Excellent problem-solving and critical-thinking skills
- Experience with product management tools (e.g., Jira, Trello, Asana)
- Experience with data analysis tools (e.g., Excel, Tableau, Google Analytics)
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously
- Demonstrated ability to lead and work across teams in a collaborative manner
- Self-motivated with a strong attention to detail and a passion for data-driven decision-making
- Knowledge of product analytics tools, trends, and best practices (preferred)
- Familiarity with agile software development (preferred)
- Knowledge of product lifecycle management tools and platforms (preferred)
- Ability to influence without authority and drive change across diverse teams (preferred)
- Prior experience with healthcare operations is a plus (preferred)
Responsibilities
- Be an advocate, coach, and motivator for your team, helping your team develop their skills and operate with focus, efficiency, and best practices.
- Support the training of new team members and ensure the team is equipped with the tools and resources necessary to succeed.
- Collaborate cross-functionally to document, standardize, and continuously improve product management-specific operational processes.
- For product operations and processes, collaborate between product, engineering, design, marketing, and customer success teams to support understanding, collaboration, and execution.
- Manage timelines, resources, and dependencies for product operational projects to ensure on-time and successful product releases.
- Define, develop, and monitor key performance metrics related to operational efficiency and product performance insights that are accessible and useful to stakeholders.
- Analyze and interpret complex data sets to identify opportunities for process improvements and optimize resource allocation.
- Present findings to senior leadership and recommend strategies for improvement.
- Track the product investment spend, reporting on variances between the plan, the actuals, and adjusted forecasts.
- Develop and maintain a customer insights framework (inclusive of feedback, product usage, and owned products, etc.) for Product Development and cross-functional teams.
- Identify risks surfaced by product operations and process KPIs, supporting the product development team with mitigation recommendations and progress tracking.
- Identify and leverage appropriate AI capabilities to improve and automate processes.
- Promote the usage of AI tools to drive organizational insights and risk visibility.
- Guide your team on the use of AI to drive efficiency with day-to-day tasks, potentially eliminating tasks through AI and automation.
- Assist in the planning and prioritization of product initiatives, ensuring product operations and processes align with business goals and objectives.
- Develop and distribute product-related reports, status updates, and presentations to internal and external stakeholders, ensuring transparency and alignment on progress and risks.
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