Senior Software Engineer - Customer Service Optimization
E
ExoticcaOnline Travel Agency
SpainFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PHPArtificial IntelligenceGitReact NativeC#ReactCI/CDRESTful APIsGitHub ActionsUnit Testing
Requirements
- Strong problem-solving mindset
- Highly effective use of AI in daily work (coding, debugging, designing, analyzing, automating)
- Product-oriented thinking
- Comfort working across multiple technologies and learning new ones as needed
- Solid knowledge of RESTful API design, development, and integration best practices
- Experience working with event-driven architectures (EDA) and message-based communication between services
- Familiarity with Domain-Driven Design (DDD) and clean architecture principles
- Working knowledge of CI/CD pipelines and version control best practices using Git (GitHub Actions or similar)
- Strong emphasis on testing (unit, integration) and commitment to code quality, scalability, and maintainability
- Familiarity with observability practices — including logging, monitoring, and tracing
- Excellent collaboration and communication skills
- Experience in PHP and/or C#
- Experience in React, React Native
- Experience with APIs, integrations, and system design
- Experience with AI tools, LLMs, automation workflows
- Experience with data-informed decision making
- Proven ability to design and integrate RESTful APIs with attention to performance and reliability
- Knowledge of testing practices (unit and integration) and a strong focus on code quality
- Familiarity with observability principles, including logging, monitoring, and tracing in distributed systems
Responsibilities
- Build features that anticipate customer needs and remove friction before questions arise.
- Make critical information (e.g. flight details, trip changes, add-on excursions) clear, timely, and accessible across app, web, and communication channels.
- Design systems that reduce uncertainty and increase trust through smart automation and clear user experience.
- Help design and build AI-powered chatbots and voicebots to maximize self-service and reduce manual support.
- Automate inbound and outbound customer communication related to trip changes (flights, hotels, schedules).
- Apply AI pragmatically to classify, route, resolve, or fully automate customer interactions.
- Work closely with the whole team to refine problems before writing code.
- Use data to validate assumptions, measure impact, and continuously improve solutions.
- Actively participate in shaping product decisions, not just implementing tickets.
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