Account Manager

5+ years of account management experience in SaaS, software, or consulting industries Proven ability to achieve or exceed sales quotas and grow existing account bases Experience managing complex accounts with multiple stakeholders Strong communication, problem-solving, and negotiation skills Results-driven, detail-oriented, and excellent time management skills Ability to influence others and provide strategic guidance to clients Experience mentoring or leading junior account managers is a plus Proficiency with CRM tools (e.g., Salesforce) for tracking and forecasting account activity

Manage a portfolio of customer accounts, focusing on renewals, upsells, and overall account growth Develop and execute quarterly business plans and renewal strategies for assigned accounts Build and maintain strong relationships with multiple stakeholders within each account Perform outbound renewal activities, cold calling, and lead follow-ups to drive retention and growth Leverage internal resources to educate clients on new products, services, and solutions Collaborate with internal teams to resolve issues and enhance customer satisfaction Track and forecast account activity using CRM tools to ensure accurate reporting and metrics Mentor junior account managers and provide guidance on complex client engagements Conduct regular account reviews with leadership to align on performance, targets, and development opportunities