Trust & Safety Analyst

At least one year of experience in a customer-facing role, preferably in an ecommerce environment. High level of interest in regulatory and compliance issues related to user-generated content platforms. Open-minded, resilient, inquisitive nature, and comfortable investigating objectionable online content and behaviour. Ability to adapt to new workflows and policy directions in a fast paced and changing regulatory environment. Ability to take a wholistic approach to risk assessment and rules enforcement factoring in multiple variables. Familiar with policy enforcement best practices; applies resource materials and precedent cases to guide decision making. Demonstrate an ability to investigate, moderate, and resolve conflicts. Strong attention to detail and the ability to make real-time, informed decisions. Excellent organizational and communication skills. Comfortable with technology; ability to navigate and understand new systems and platforms. Able to work independently and in a team environment. Flexible to work evenings and/or weekends; regular schedules assigned by seniority. Knowledge of French is required for positions permanently located in Quebec.

Engaging in detailed account and content analysis. Prioritizing multiple high-volume tasks related to identity verification and rules enforcement. Reviewing documentation and video content for potential fraud and identity impersonation. Corresponding with end-users to verify documentation and validate accounts. DMCA and copyright enforcement. Working with other internal teams to identify and remove high-risk content and users. Investigating community reported content and profiles, taking action as required. Collaborating with team members and leaders to deliver ongoing process improvements. Performing other critical functions as assigned.