Senior Support Associate

2+ years of experience in high volume customer service settings. Experience providing customer support via phone, live chat, and messaging. Strong written and verbal communication skills. High degree of empathy in dealing with sensitive topics. Strong organizational skills and attention to detail. Experience working in remote team environments.

Deliver exemplary service to members and providers via phone, email, and live chat. Share information about Maven's product, benefits, and provider services. Support members with account setup, enrollment, pharmacy coordination, and appointment booking. Provide first-line technical support and escalate issues. Collaborate with teammates to resolve issues and improve member satisfaction. Resolve member escalations and provide personalized care. Relay member insights to management for product and process improvement.