Member Services Associate, Travel and Lifestyle - Mid Day
65000 - 79000 USD per year
Company:Atlas
Location:US, EST
Languages:English
Seniority level:Middle, 2-4 years
Experience:2-4 years
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingExcellent communication skillsResearchClient relationship managementRelationship management
Requirements:
2-4 years of experience in luxury travel, concierge services, or high-end lifestyle management Proven ability to manage complex, personalized itineraries and high-stakes requests with minimal oversight Strong global travel knowledge Excellent written communication skills Client-first mindset High level of discretion and comfort handling sensitive member information Strong organizational instincts Comfort working nights, weekends, and holidays Experience with GDS platforms (Sabre, Amadeus, Apollo) (Nice to have) Familiarity with tools like Zendesk, CRM systems, or internal case management platforms (Nice to have) Existing relationships with luxury hospitality brands (Nice to have)
Responsibilities:
Own end-to-end execution of travel and lifestyle requests Communicate directly with members Coordinate luxury hotels, flights, dining, and logistics Deliver high-touch member support via chat Navigate internal systems and third-party tools Act as a brand ambassador Anticipate member needs and surface insights Partner with external and internal stakeholders Contribute to SOPs, macros, and internal knowledge bases
