Organizational Design Consultant

3+ years of experience, preferably in healthcare, contact center, or technology modernization projects. 1+ years of prior work experience in or with the Federal Government. 1+ years of experience and aptitude for working and communicating with various diverse stakeholders, teams, and clients face-to-face. Demonstrated experience in business process analysis, workflow mapping, and requirements documentation. Understanding of contact center operations, technologies, and best practices. Excellent communication, facilitation, and stakeholder management skills. Proficiency with business analysis tools (e.g., Visio, Excel, JIRA, Confluence). Ability to quickly adapt and excel in a fast-paced environment. Experience working with Microsoft Word, PowerPoint, and Excel. Minimum of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field. Must be a US Citizen with ability and willingness to acquire a U.S. Public Trust.

Lead the development and documentation of current and target-state organizational structures. Synthesize and communicate insights from org design activities. Guide decision-making to achieve alignment on future-state org design. Ensure technology and workforce enablement initiatives support the future-state organizational design. Track and report progress on org design milestones. Integrate and synchronize organization design efforts across related workstreams.