Partnerships Lead

Bachelor's degree in business or technical field (engineering, computer science, or information technology). 5+ years of experience in a customer facing role supporting DOW projects. Proven expertise and deep understanding of working within Original Equipment Manufacturer (OEM) sales channels. Ability to manage execution of significant or complex contracts. Demonstrated experience in researching, writing and responding to Requests for Proposals (RFPs). Experience working with the FAA or other aerospace or industry regulatory bodies. Proven ability to manage complex, concurrent projects. Demonstrated success in delivering results efficiently despite tight deadlines and resource limitations. Ability to synthesize diverse requirements to propose intelligent solutions, products, or features. Demonstrated ability to exercise strong business judgment. Experience building long-term and successful customer relationships. Ability to craft and deliver professional presentations and communicate effectively.

Oversee the entire customer journey from contract signing through activation and integration. Ensure all contractual obligations are met. Collaborate with leadership to meet partnership and sales objectives. Drive customer adoption, propose new business models, and forecast deployment timelines. Serve as the main liaison for Partners, including government service providers and OEMs. Focus on long-term retention and growth of relationships and revenue within accounts. Deliver exceptional customer service and manage expectations. Champion customer and partner feedback internally. Own forecast and revenue growth within assigned accounts. Clearly communicate readiness levels, requirements, schedules, and risks. Collaborate with cross-functional groups. Stay current with internal technology, regulatory, and business teams.