Operations Support Associate - Radiology

Associate's degree and 1+ years of experience in a radiology support role, OR High School Diploma/GED and 3+ years of experience in a healthcare or radiology support role. Recent healthcare experience with Electronic Medical Records (EMR) system experience preferred. Understanding of medical and radiology terminology and service lines preferred. Experience working with radiology applications preferred. Ticketing System or CRM experience preferred (Salesforce experience preferred). Excellent verbal and written communication and documentation skills required. Excellent IT support and computer skills; capable of toggling between multiple programs simultaneously and providing basic support functions to end users required. Hardware support and PC troubleshooting experience preferred. Organized with high attention to detail.

Provide day-to-day support for clients and clinicians. Triage calls, emails, and chat messages from customers and internal clinicians. Monitor PACS system for operational SLA targets. Resolve image exceptions and demographic issues within PACS. Track all calls, issues, and tasks in CRM systems. Facilitate provider communication on critical patient findings. Develop radiology application expertise for support. Perform basic troubleshooting for internal software and clinician hardware. Contribute to knowledge base documentation. Maintain communication with team members. Demonstrate ownership of client issues. Adhere to medical compliance policies for data confidentiality.