Care Manager - Case Management
16 - 17 USD per hour
Company:Wider Circle
Location:Brownsville, Texas, United States
Languages:English
Seniority level:Entry
Skills:
Project ManagementData AnalysisPeople ManagementCommunication SkillsCollaborationProblem SolvingCustomer serviceOrganizational skillsTime ManagementMultitaskingInterpersonal skillsRelationship building
Requirements:
Experience in case management, SDoH, and/or healthcare advocacy. Call center experience or remote customer service experience. Strong communication and interpersonal skills. Excellent organizational and time management abilities. Ability to collect, analyze, and report on data. Knowledge of community-based services and social programs. Demonstrate ability to manage multiple priorities in a fast-paced environment. Conflict resolution skills and people management. Ability to build trusting relationships. Commitment to the values of LOVE, LEARN, GROW. Degree in Human Services, Social Work or related field (Preferred).
Responsibilities:
Conduct intake interviews to determine member needs and provide personalized support. Advocate for members by connecting them with essential services and resources. Monitor and document member progress with consistent follow-up. Collect, analyze, and summarize treatment results and compile statistics. Work closely with community partners, healthcare providers, and social service organizations. Educate members on available resources and guide them through processes.
