Client Success Manager

2 - 4 years in client account management, campaign management, or a related client-facing role, preferably within B2B media, marketing, or advertising. Proven ability to maintain consistent, professional client communication through Slack, email, and Zoom, with a record of meeting agreed SLAs for response times. Demonstrated success managing time and priorities across multiple projects, ensuring smooth collaboration with cross-functional teams and zero missed client deadlines. Experience preparing detailed campaign performance summaries, interpreting data, and tracking goals and KPIs. Skilled in maintaining accurate account health insights and keeping Salesforce or similar CRM systems updated with 95% or higher data accuracy. Highly detail-oriented in reviewing campaign deliverables and leads for accuracy, alignment with targeting criteria, and compliance with client specifications. Recognized creative problem-solver with proven analytical and critical thinking skills. Thrives in fast-paced, high-volume environments and adapts strategies quickly.

Partner with Client Success and Sales to review signed agreements and set client expectations. Participate in internal planning and client calls, documenting key takeaways. Prepare and deliver Kick-Off Call decks. Collect and organize creative assets and launch materials. Monitor campaign pacing and provide optimization recommendations. Respond to client inquiries within SLA. Work with teams to respond to client feedback and provide campaign optimizations. Document client feedback. Recommend and implement optimizations based on performance trends. Identify upsell or cross-sell opportunities. Liaise with internal teams to address client questions and resolve issues. Utilize internal tools for data review and account management. Contribute to process documentation and testing new workflows. Assist with onboarding and mentoring new team members.