Warranty Administrator

Strong attention to detail, excellent proofreading and organizational skills. Exceptional verbal and written communications skill, fluent in English. Ability to perform mathematical computations quickly and accurately. Great multi-tasking, time management, problem solving and decision making skills. Excellent problem solving skills, basic accounting principles knowledge, research and investigative skills. Excellent teamwork and interpersonal skills. High degree of collaboration with Regional Fleet and Regional Service Managers. Knowledge of small equipment and construction equipment preferred. Proficient in Excel, Word, 10-Key by touch, Outlook, Smartsheet, PowerPoint. Type 50 - 60 wpm and 10 Key by touch. Understanding of credits and debits. Construction equipment rental industry or dealership experience a plus. High School Diploma; Associates degree in automotive technology, business administration, or supply chain logistics (preferred). At least 1 year related experience.

Maintain records and prepare monthly reports. Perform warranty and work order audits. Manage vendor information related to warranty. Reconcile short pay and denials with OEMs. Follow up with OEMs to keep AR under 90 days. Maintain filing system for service department correspondence. Distribute vendor warranty information. Assist in establishing filing procedures with new OEMs. Assist with month-end processes. Submit claims under $5,000. Monitor service bulletins daily. Review service bulletins for applicability. Create standardized work order templates. Open work orders for affected machines. Track completion status of bulletin-related work orders. Other duties as assigned.