- Review and analyze information from internal and external systems to provide actionable insights and recommendations.
- Collaborate closely with program leads to ensure seamless day-to day business operations and support program success.
- Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes.
- Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines.
- Analyze and report on key performance metrics and case deadlines across a high volume of files.
- Develop and distribute program documents, reports, and presentations.
- Serve as a point of contact for the client, claims professionals, and attorneys.
- Manage compliance with program related requests and maintain adherence to established protocols.
Project ManagementData AnalysisMicrosoft Excel+2 more