Guest Services Associate (Remote) - PHILIPPINES ONLY

Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent verbal and written communication skills. Ability to interact professionally with residents and team members. Strong customer service orientation. Skill in addressing resident concerns and handling inquiries promptly. Attention to detail for accurate resident data recording. Ability to work effectively in a team and adapt to changing circumstances. Flexibility to work evening shifts and weekends (Wednesday to Sunday work week). Full-time availability (40-hour workweek). Flexible to work shifting schedule in the US timezone. Capable of maintaining a distraction-free work-from-home setup. Laptop or Desktop with minimum specifications: 8GB RAM and i5 operating system. Reliable and high-speed internet connection (minimum 10 MBPS). Previous experience in customer service, hospitality, or a related field is preferred. Proficiency in using reservation software and basic computer skills. Ability to work independently and prioritize tasks effectively. Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.

Manage reservations using Firefly Reservations software. Follow up with residents on incomplete checklist items. Answer phones during after-hours shifts (4:00 PM - 8:30 PM CST) and weekends. Manage online listings on Craigslist and Facebook. Develop and execute Facebook advertising campaigns. Reach out to RV park owners for partnerships.