Technical Customer Support Engineer - APJ

Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in relevant domains like SQL databases, OLAP, cloud-native SaaS, distributed systems. Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer. Ability to be present and available according to scheduling for 24x7 Support in a global, distributed environment. Strong written and verbal English and German communication skills. Ability to work fully remote with reliable connectivity. Mindset of teamwork, global engagement, empathy, and solving challenging problems. Sense of adventure and urgency. Ability to build trusted relationships with colleagues, customers, and partners. Self-driven, curious, and eager to continuously learn and grow.

Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. Develop solutions based on ClickHouse Cloud and ClickHouse open-source. Work closely with global Support Services, Engineering, Go To Market, and Product Management teams. Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers. Deliver excellent customer service as a first-line technical engineer. Provide professional response, on-call coverage, and guidance within SLAs. Build strong, trusted relationships with colleagues, customers, and partners.