Monitor, support, and enhance the performance and reliability of Keeper’s browser extension and Snapshot feature Identify, triage, and drive resolution of login autofill and web compatibility issues Reproduce, document, validate, and verify fixes for browser extension and web-related bugs Collaborate with engineers to investigate and resolve issues related to browser behavior, forms, and autofill logic Communicate directly with customers to confirm issue resolution and provide updates following deployments Proactively identify websites with autofill or compatibility issues and coordinate remediation efforts Maintain and prioritize a backlog of known compatibility issues to support continuous improvement Propose workflow and UX enhancements to improve the Snapshot tool and related processes Act as a liaison between Support, Product, and Engineering to ensure alignment and timely execution Conduct competitive research, including screen recordings and documentation of findings Generate reports summarizing insights and trends from competitive analysis Contribute to training, data entry, and process improvements to strengthen Snapshot and product analysis tools Help scale the Snapshot program by onboarding and mentoring future team members Support ongoing improvements to the Fixinator codebase and related automation tools