Account Manager, EMEA

3+ years of experience in full cycle SaaS sales or Account Management (with a focus on upselling and expansion) Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise Experience working with and selling to Enterprise organisations, C-level Executives, IT and Cyber Security Executives Unrivalled sense of autonomy, ownership, and dedication to helping customers realise their intended value Energetic and self-motivated; a team player who is also a proactive and creative problem solver Aptitude for learning software; strong with business applications Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations Working knowledge of Salesforce.com Undergraduate degree preferred (BA/BS) Experience working in IAM industry is a plus

Carry a revenue quota to meet or exceed sales targets within assigned accounts Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts Work with clients to negotiate contract renewals, cross-sells and upsells Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals Advise customers on best practices for securing and protecting their business against password related breaches Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle Consistently demonstrate knowledge of Account Management best practices, stay up to date on trends in the industry, and operate as an Account Manager and Cyber Security advisor to your customers Understand and navigate account procurement practices to negotiate licensing contracts Resolve customer issues, alone and through collaboration with other Keeper Security teams Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc. Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as an Account Manager & Keeper expert Drive customer advocacy in the form of references, referrals, and case studies Perform data-driven reviews and analysis on customer portfolio to prioritise opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas Participate in the evolution of Keeper Security’s own Account Management programs and processes Contribute towards the development of a strong team environment by upholding high work standards