Account Manager (Client Success)

5+ years of experience in a revenue-owning role (Client Success, Strategic Account Management, Account Executive, or similar). Proven experience retaining and growing revenue within enterprise or mid-market accounts. Background in influencer marketing, martech, SaaS, or agency environments. Demonstrated success building and forecasting pipeline tied to renewals, upsells, and cross-sell. Exceptional written, verbal, and presentation skills. Strong cross-functional collaboration experience. Track record of operating as a trusted advisor. Ability to identify, engage, and retain key stakeholders. Comfort operating in ambiguity and prioritizing effectively.

Build and own Mutual Success Plans for assigned customers. Identify and pursue expansion opportunities within the book of business. Develop and maintain account maps. Own renewals, upsells, and cross-sell motions. Lead executive-level conversations with C-suite stakeholders. Serve as the Voice of the Customer, providing feedback to internal teams. Ensure customers realize tangible ROI. Maintain operational rigor in forecasting and CRM hygiene. Partner with the Services team for seamless engagement delivery. Coordinate across departments to ensure a cohesive customer experience. Build trust-based relationships with customers. Share insights and learnings across the Client Success team.