Customer Service Representative - MD Resident
Company:Aspira
Location:Maryland, United States
Languages:English
Seniority level:Entry, 1+ years inbound contact center, 2+ years customer-facing service
Experience:1+ years inbound contact center, 2+ years customer-facing service
Skills:
Microsoft Office SuiteCommunication SkillsProblem SolvingCustomer serviceAttention to detailTeamworkActive listening
Requirements:
High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Typing speed of 50+ words per minute. Proficiency with telecommunication tools, chat, and SMS. Basic proficiency in Microsoft Office Suite. Familiarity with contact center software is a plus. General internet skills and ability to use online tools.
Responsibilities:
Respond to inbound and outbound calls professionally. Assist customers with reservations, ticketing, and permits. Transfer customers to appropriate departments. Seek management support for complex issues. Accurately document customer interactions. Update customer accounts and system information. Meet individual KPIs and department goals. Adhere to company policies and performance standards. Complete required training and coaching. Communicate effectively with leadership and team members. Contribute to a positive team environment. Perform other assigned duties.
