Service Desk Analyst
Company:Centorrino Technologies
Location:Australia, Perth Time
Languages:English
Seniority level:Entry, Entry-level, focus on attitude and reliability
Experience:Entry-level, focus on attitude and reliability
Skills:
Microsoft Active DirectoryLinuxDocumentationCustomer serviceComputer skillsTroubleshootingTechnical support
Requirements:
Comfort working fully remote and independently Clear written and verbal communication skills Ability to stay calm and follow process during incidents Willingness to escalate when required Attention to detail when documenting work Genuine interest in starting or building a career in IT
Responsibilities:
Maintain service desk operations after hours Complete onboarding and offboarding tasks Respond to after-hours incidents and service interruptions Action or triage support requests Escalate high-impact or urgent issues Monitor service desk queues Log and update tickets Provide status updates to customers and internal teams
