Clinical Operations Coordinator

Posted about 7 hours agoViewed

United StatesFull-TimeHealthcare Advocacy

Company:Solace

Location:United States

Languages:English

Skills:

Project CoordinationOperations ManagementResource PlanningCommunication SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingDocumentationComplianceAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingTeamworkEmpathyVerbal communicationReportingTroubleshootingActive listeningStrong work ethicClient relationship managementStrong communication skillsCross-functional collaborationData entryRelationship managementQuality AssuranceData visualizationProcess improvementTechnical supportCRMAnalytical thinkingData analyticsData managementDebuggingCustomer supportChange ManagementCustomer Success

Requirements:

Strong organizational skills. Ability to manage multiple real-time priorities. Comfort working in a fast-paced, provider-facing environment. Excellent communication skills in high-pressure situations. Experience with scheduling, staffing coordination, or workforce management (healthcare or telehealth experience strongly preferred). Ability to work confidently with providers and patients. Data-aware mindset for tracking metrics. Proactive problem solver. High degree of reliability, discretion, and sound judgment. Flexibility to support extended hours or weekends. Team-first attitude with a 'get it done' mentality.

Responsibilities:

Provide real-time operational support to providers. Coordinate with Medical Director during provider issues. Manage and optimize schedules for 1099 and W2 physicians. Support impacted patients during scheduling changes. Monitor leave usage and flag concerns. Ensure provider calendars accurately reflect availability. Support pilot scheduling initiatives by tracking metrics. Maintain documentation and communicate operational insights. Collaborate with clinical, operations, and technical teams. Take on other operational duties as assigned.