Director, Professional Services - Southern EMEA
Company:Ping Identity
Location:Southern EMEA
Languages:English
Seniority level:Director, 8+ years
Experience:8+ years
Skills:
LeadershipProject ManagementAgileBusiness DevelopmentCloud ComputingPeople ManagementSCRUMCross-functional Team LeadershipAccount ManagementClient relationship managementRelationship managementSales experienceTeam managementSaaS
Requirements:
8+ years of experience in Professional Services delivery within the SaaS or enterprise software industry. 3+ years of experience leading teams in a customer-facing services or consulting capacity. Strong understanding of project delivery, services scoping, and partner ecosystems. Demonstrated success in regional P&L ownership. Excellent interpersonal skills with a customer-first mindset and executive presence. Ability to thrive in a fast-paced, matrixed environment. Bachelor’s degree required; technical background or MBA is a plus.
Responsibilities:
Lead end-to-end delivery of PS engagements across the central region. Serve as an executive sponsor on key accounts. Collaborate with GTM and CX teams. Partner with Sales and Solution Architects to shape services proposals. Drive PS attach rate and services bookings. Ensure proper handoff from sales to delivery. Support the expansion of our partner delivery model. Directly manage a team of delivery consultants, project managers, and architects. Drive utilization, CSAT, margin, and forecast accuracy. Coach and develop talent.
