Sportsbetting Support Lead

3–7+ years of direct experience in sportsbook operations, customer support, bet settlement, or trading support at an online betting operator. Expert-level understanding of American, Decimal, and Fractional odds. Expert-level understanding of Pre-match vs live betting. Expert-level understanding of Accumulators, parlays, system bets. Expert-level understanding of Settlement rules (pushes, voids, abandoned matches, grading logic). Familiarity with crypto betting and wallet-based wagering is highly preferred. Strong analytical skills. Experience drafting SOPs, workflows, or policy documentation. Strong communication skills. High attention to detail, operational discipline. Prior experience mentoring or training junior colleagues is a plus. Comfortable with some non-standard hours during major sporting events.

Serve as the internal subject-matter expert for sportsbook mechanics. Draft, maintain, and refine sportsbook support policies and bet settlement SOPs. Manage complex customer cases related to bet results and market disputes. Train and mentor junior Support Specialists. Partner with trading/risk, product, compliance, and engineering teams. Support incidents during high-volume sporting events. Monitor user feedback and contribute to product improvements. Stay up to date on global sporting calendars and betting patterns. Remain hands-on with support operations.