Customer Success Representative

0–2 years of experience in customer service, support, or customer success Excellent written and spoken English German and/or French language skills are strongly preferred Strong communication and problem-solving skills Customer-oriented mindset with attention to detail Comfortable working in a remote environment and using CRM tools

Serve as the main point of contact for customer inquiries via email, chat, and phone Support customer onboarding and product adoption Resolve customer issues and escalate complex cases when needed Maintain accurate customer information and interactions in CRM systems Monitor customer satisfaction, engagement, and retention indicators Collaborate with internal teams to improve customer experience Contribute to customer documentation, FAQs, and support resources