Customer Service Agent (Remote)
19 - 21 USD per hour
Company:Jerry.ai
Location:Atlanta, Georgia, EST
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationMultitaskingRelationship buildingEmpathyVerbal communicationTrainingTroubleshootingActive listening
Requirements:
Ability to multitask and manage multiple competing priorities 2+ years of experience working in a call center environment
Responsibilities:
Respond to inbound calls from existing customers Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents Help customers with questions regarding existing insurance policies Work to retain Jerry policyholders by finding solutions for customers at risk of cancellation
