Customer Support | Travel | Remote

Prior experience in customer service or the travel industry is a plus Strong communication skills Ability to work independently Comfortable using online tools, booking portals, and CRM systems Tech-savvy Quiet, professional home workspace Passionate about helping others and delivering great service Must be 18+ and authorized to work in the United States

Respond to customer inquiries via email, phone, and chat Provide accurate information about travel bookings, itineraries, and policies Troubleshoot common client issues and escalate complex matters Maintain up-to-date knowledge of supplier systems, policies, and procedures Follow up with clients to ensure satisfaction and support post-booking Log all communications accurately using internal systems Maintain high levels of professionalism and empathy