ServiceNow Business Analyst (Remote - US)
50 - 60 USD per hour
Company:
Location:United States, MST, PST
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
AgileBusiness AnalysisSCRUMDocumentationStakeholder management
Requirements:
5+ years of experience as a ServiceNow Business Analyst 3+ years in ServiceNow implementations and automation Strong knowledge of ITSM, ITOM, CSM, and CMDB modules Proficiency in business analysis, creating user stories, and documenting workflows ServiceNow Certified System Administrator (CSA) required Understanding of ITIL framework and best practices Excellent verbal, written, and stakeholder communication skills
Responsibilities:
Gather, analyze, and document business requirements for ServiceNow solutions Map current business processes and propose optimized workflows Collaborate with developers and architects on solution design and configuration Create detailed user stories, process flows, and documentation Assist with ServiceNow configuration, workflows, dashboards, and reports Coordinate and execute UAT Communicate effectively with stakeholders Identify continuous improvement opportunities and provide end-user training and support
