AI Engagement Manager (Remote - US)
150000 - 225000 USD per year
Company:
Location:United States
Languages:English
Seniority level:Manager, 5+ years
Experience:5+ years
Skills:
Artificial IntelligenceMachine LearningProduct ManagementRESTful APIsAccount ManagementClient relationship managementCross-functional collaborationStakeholder managementChange ManagementCustomer SuccessSaaS
Requirements:
5+ years in Customer Success, Technical Account Management, Solutions Engineering, Product Management, or similar customer-facing roles in technical SaaS. Practical experience with AI concepts (agents, models, AI-assisted workflows). Strong technical foundation with familiarity in web development, APIs, and developer tools. Proven ability to drive adoption of complex products, including workflow redesign and change management. Comfortable working in ambiguous environments and guiding clients toward actionable solutions. Excellent communication, executive presence, and stakeholder alignment skills. Experience collaborating cross-functionally with product, engineering, and business teams.
Responsibilities:
Own post-sale outcomes for strategic enterprise accounts: adoption, retention, expansion. Partner with technical teams during onboarding and implementation. Guide clients through change management for AI-assisted processes. Translate customer goals into success criteria and track business impact. Serve as a trusted advisor to technical and non-technical stakeholders. Capture customer insights to inform product and engineering priorities. Drive engagement initiatives connecting product usage to business outcomes.
