Project Manager - Healthcare Implementations

10+ years of project/program management experience in healthcare technology implementations (EHR, clinical workflows, practice management, patient engagement, CRMs, automation platforms) Proven track record managing complex implementations with U.S. healthcare clients Strong understanding of healthcare operations, clinical and administrative workflows Comfortable with technical concepts including APIs, integrations, data flows, backend processes, and automation logic Experience working alongside Engineering and Product teams to translate business requirements into technical specifications Familiarity with workflow automation platforms and logic design Excellent project planning, organization, and execution capabilities Strong risk, scope, and stakeholder management experience Experience with project tracking tools (Jira, Asana, Smartsheet, etc.) Exceptional verbal and written communication skills Ability to communicate complex technical details to business stakeholders and vice versa Strong collaborator who fosters cross-team alignment Experience with healthcare automation or AI workflows (preferred) Prior exposure to implementations of patient engagement or intake automation platforms (preferred) Understanding of healthcare compliance frameworks (HIPAA, privacy/security practices) (preferred) Experience in SaaS B2B Healthcare technology companies (preferred)

Lead and own full lifecycle client implementations from kickoff to go-live and stabilization Partner directly with healthcare organizations to understand workflows, requirements, and success criteria Translate client needs into actionable plans for internal teams Ensure timelines, specifications, and client expectations are clearly communicated and met Coordinate training, onboarding, and change management activities Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams Clarify technical requirements and business logic to both technical and non-technical stakeholders Facilitate backlog prioritization, feature requests, and real-time feedback loops Ensure alignment across teams to deliver consistent outcomes Map client workflows, intake processes, scheduling flows, and care coordination touchpoints Assist in designing and validating automated healthcare processes using Steer Health’s platform Identify opportunities for automation, integration, and operational improvement within client environments Support configuration reviews and acceptance testing before go-live Create and manage project plans, milestones, and implementation dashboards Track risks, issues, scope changes, and dependencies Proactively escalate and resolve blockers Ensure all deliverables meet quality, compliance, and client satisfaction standards Build strong client trust through transparency and responsiveness Conduct regular status calls and progress reports with key stakeholders Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement